Refund Policy

At Deejo Exports, we aim to ensure complete customer satisfaction. If you are not satisfied with your purchase, you can request a refund or exchange, subject to the conditions outlined below.

How to Initiate a Return

  • To initiate a return, please email us at business@deejoexports.com, and we will guide you through the process.
  • Returns must be initiated within 14 days of receiving your order.

Conditions for Refund

  1. Eligibility:

    • The product must be returned in perfect condition, unused, and in its original packaging.
    • Include all documents, such as the original invoice and any certificates, with the returned product.

  2. Exclusions:

    • Customized, engraved, personalized products, or items purchased using promotion codes or discount coupons are not eligible for refunds.

  3. Damaged or Faulty Items:

    • If an item arrives damaged or faulty, please provide photographic evidence within 7 days of delivery by emailing business@deejoexports.com.
    • In such cases, we will cover the return shipping cost.

  4. Shipping Costs:

    • Refunds will cover only the product price; shipping costs paid by the customer are non-refundable.

  5. Proof of Postage:

    • If you choose an untracked return delivery method, ensure you obtain proof of postage. Deejo Exports cannot be held responsible for items lost during return transit.

Refund Process

  • Refunds will be processed within 10 working days of receiving the returned item at our registered address.
  • The refund is subject to quality verification by our quality assurance team.

Exchange Policy

  • If you wish to exchange the product, we offer a complimentary exchange service. You can choose another item of equal or higher value (additional charges may apply).

Return Address

  • Please ensure that the returned product is shipped to our registered address, which can be found on our website www.deejoexports.com.

By making a purchase on our website, you agree to the terms of this refund policy. If you have any questions or concerns, please reach out to us at business@deejoexports.com.

Thank you for choosing Deejo Exports!